Has value, but a long way from Salesforce Gmail plugin The most valuable feature is adding a new lead or contact without leaving Gmail. The shortcoming, is that Zoho CRM for Gmail only recognizes the most recent sender in a thread. Unlike Salesforce, which detects all the to: and cc: participants on an email, Zoho does not. Simply put, this means that when one sends an email of introduction, the introduced party is not detected by and offered by Zoho for addition as a lead or contact. Only t... Show more
Zoho CRM for Gmail is a productivity plugin that offers email integration and CRM integration features
It allows users to manage and add leads, contacts, tasks, events, and notes to Zoho CRM directly from Gmail
The plugin provides a quick and easy way to view complete customer profiles, create new contacts and leads, and keep track of information without switching windows
It aims to help users make the most out of their CRM investment by increasing ROI through timely and accurate information entry