Otter.ai: Record and transcribe meetings

I use Otter a lot - but the Chrome extension is useless as it only works if you use Zoom or Google Meet. I was looking for a "button" to press and start transcribing a meeting already in progess - irrespective of the platform that the meeting was being held on or if it was an in person meeting. Otter is ill thought out in that it is so heavily focussed around google, Zoom and Microsoft calendar platforms - god help you if you use anything else like native Apple tools, or Zoho for example. You... Show more

I know it's not the customer service agents fault but whoever is managing them needs the boot. The worst service I've experienced in a long time, especially from a SaaS company. Sooo many competitors with superior features and amazing support .... and cheaper. I asked for a refund after less than 24 hours because it wasn't working properly and they gave me a simple 'no we cant do that' for a SaaS company to start saying that to people is social suicide. Anyway they can have my money I'll be u... Show more

I used to find this Chrome extension great. It would simply serve as a recorder for your calls. Now, it requires you to add the Otter Assistant to calls, which is mostly a disaster. Often, it never joins automatically, as the Assistant is supposed to. My outreach to support has not helped resolve this. Second, even when it does join, it takes *forever*—on a recent very important call, Otter Assistant joined almost 10 minutes into the call. And then there are also cases where it's randomly lef... Show more