The fact Google allow this to be installed without notifying users and that employers can monitor every move without the employees knowledge is rude, unethical and show Google cannot be trusted by users for their privacy. Yes if you use a work computer it is the employer rights to do so but it should not be done without notifying users it was installed and to provide some explanation what data is being collected.
browser based data collector, agent messenger, performance monitoring, cloud contact centers, troubleshoot issues, environmental data, call events, hardware insights, agent self-service, agent reporting, transparent data collection, notifications, support teams, Genesys Cloud CX, Amazon Connect CCP, NICE CXone, Salesforce
com, ServiceNow, Zendesk, 3rd Party Softphones & Agent Desktops